Privacy Policy – How 77sz Collects, Uses and Protects Your Data

1. Who We Are and Scope of This Policy

77sz Casino ("77sz") operates the online casino and sports betting platform accessible at https://77sz.app. This Privacy Policy applies to all personal data collected from individuals who visit, register, or otherwise interact with the 77sz platform, including Pakistani players who access the site from Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and elsewhere.

This policy should be read alongside the 77sz Terms & Conditions, which govern your overall use of the platform. In the event of any conflict between this Privacy Policy and the Terms & Conditions regarding data processing matters, this Privacy Policy takes precedence.

2. Information We Collect

77sz collects personal data through a number of channels. The categories of data we may collect include:

Registration and Identity Data: When you create a 77sz account, we collect your full legal name, date of birth, email address, Pakistani mobile number, and the password you set for your account. During KYC verification, we may also collect a copy of your Pakistani CNIC, passport, or other government-issued identity document, together with a selfie or proof-of-life image where required.

Financial and Transaction Data: We collect details of all deposits, withdrawals, and wagers conducted through your 77sz account. This includes transaction amounts in PKR, payment method details (such as your JazzCash account number, Easypaisa wallet, HBL, UBL, Meezan Bank, or Bank Alfalah account details), transaction timestamps, and any source-of-funds documentation provided during enhanced due diligence checks.

Usage and Behavioural Data: We collect information about how you use the 77sz platform, including pages visited, games played, bet histories, session durations, device type, operating system, browser type, IP address, and approximate geographic location derived from your IP address.

Communications Data: If you contact 77sz support via live chat, email, or any other channel, we retain a record of that correspondence, including your contact details and the content of the exchange.

Responsible Gaming Data: Where you activate deposit limits, loss limits, session timers, cool-off periods, or self-exclusion through your 77sz account settings, we record these preferences and the dates on which they were applied or modified.

3. How We Use Your Information

77sz uses the personal data we collect for the following purposes:

• Account creation and management: To register your 77sz account, verify your identity, manage your login credentials, and maintain your account profile.
• Service delivery: To provide access to all 77sz platform features including live casino games, cricket and sports betting markets, slots, and the PKR cashier.
• Payment processing: To process deposits and withdrawals via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and any other supported payment methods.
• Regulatory compliance: To comply with KYC, anti-money laundering (AML), and responsible gaming obligations applicable to online gambling operations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account takeovers, multi-accounting, and other prohibited conduct.
• Responsible gaming enforcement: To apply and monitor player-set limits, enforce self-exclusion requests, and identify players who may be exhibiting patterns of potentially problematic gambling behaviour.
• Customer support: To respond to your support queries, complaints, and account-related requests.
• Platform improvement: To analyse usage patterns, diagnose technical issues, and improve the functionality and user experience of the 77sz platform.
• Marketing communications: Where you have given consent, to send you promotional offers, bonus notifications, and news about 77sz products. You may withdraw consent for marketing communications at any time via your account settings.

4. Legal Basis for Processing

77sz processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the account agreement and deliver 77sz services to you, including identity verification, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable legal and regulatory requirements, including KYC, AML, and responsible gaming compliance obligations.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications, non-essential cookies, and other activities for which we have obtained your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Cookies and Tracking Technologies

77sz uses cookies and similar tracking technologies to operate and improve the platform. Categories of cookies used include:

• Strictly necessary cookies: Required for the platform to function, including session management, authentication, and security. These cannot be disabled without breaking core functionality.
• Performance and analytics cookies: Used to measure how users interact with 77sz, identify performance bottlenecks, and improve the platform experience. Data collected is aggregated and anonymised where possible.
• Functionality cookies: Used to remember your preferences, such as language settings, game layout preferences, and responsible gaming tool configurations.
• Marketing cookies: Used only with your consent to deliver relevant promotional content. You can withdraw consent for marketing cookies through your browser settings or account preferences at any time.

6. Disclosure of Your Information

77sz does not sell your personal data to third parties. We may share your data with the following categories of recipient where necessary:

• KYC and identity verification providers: Third-party services that assist us in verifying your identity and meeting our regulatory obligations.
• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other payment infrastructure providers processing your PKR transactions.
• Game content providers: Studios such as MT Live and other certified RNG game providers who supply the games accessible within your 77sz account. These providers may receive gameplay data to support game integrity and audit requirements.
• Regulatory and law enforcement authorities: Where 77sz is required by applicable law, court order, or regulatory direction to disclose data, we will do so. We will endeavour to notify affected users where legally permissible.
• Fraud prevention and AML services: Third-party services that assist in detecting and preventing financial crime on the 77sz platform.

All third-party recipients of 77sz user data are required to process that data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the specific service they provide to 77sz.

7. Data Retention

77sz retains personal data for as long as your account remains active and for a period thereafter as required by our legal, regulatory, and contractual obligations. In practice, this means:

• Account registration and KYC data is retained for a minimum of five (5) years following account closure to meet AML record-keeping requirements.
• Transaction records are retained for a minimum of five (5) years from the date of each transaction.
• Support correspondence is retained for a minimum of two (2) years from the date of each interaction.
• Marketing consent records are retained until consent is withdrawn, plus a reasonable period to evidence compliance.

When retention periods expire, data is securely deleted or anonymised in accordance with 77sz's data disposal procedures.

8. Security of Your Data

77sz implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls limiting internal access to personal data on a need-to-know basis, and regular security assessments of the 77sz platform and infrastructure.

While 77sz takes data security seriously, no internet-based platform can guarantee absolute security. You play a role in protecting your data by maintaining a strong, unique password for your 77sz account and enabling two-factor authentication where available.

9. Your Rights as a Data Subject

Subject to applicable law and our regulatory obligations, you have the following rights in respect of your personal data held by 77sz:

• Right of access: To request a copy of the personal data we hold about you.
• Right to rectification: To request correction of inaccurate or incomplete personal data.
• Right to erasure: To request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: To request that we limit our processing of your data in certain circumstances.
• Right to data portability: To receive your personal data in a structured, machine-readable format where processing is based on consent or contract.
• Right to object: To object to processing based on our legitimate interests, including processing for direct marketing purposes.
• Right to withdraw consent: To withdraw consent for consent-based processing at any time, without affecting the lawfulness of prior processing.

To exercise any of the above rights, contact 77sz support at [email protected]. We will respond to verified requests within thirty (30) days.

10. Children and Underage Users

77sz is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If we discover that a user under the age of 18 has registered on 77sz, we will immediately close that account, refund any deposits where verifiable, and delete all associated personal data except where retention is required for regulatory or legal compliance purposes.

If you believe a minor has accessed 77sz, please notify our support team immediately at [email protected].

11. Third-Party Services and Game Providers

The 77sz platform incorporates games and services supplied by third-party providers. Where you play games from a specific provider — such as those available through the MT Live studio — that provider may process gameplay data as a data controller independent of 77sz. 77sz is not responsible for the privacy practices of third-party game providers. Players are encouraged to review the privacy policies of individual game studios where their data processing practices are a concern.

12. Changes to This Privacy Policy

77sz may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. When material changes are made, we will notify registered users via email to their registered address and/or via an in-platform notification. The "Last Updated" date at the top of this policy reflects the date of the most recent revision. Continued use of the 77sz platform following notification of changes constitutes acceptance of the revised Privacy Policy.

13. Contact Us

For privacy-related queries, data subject rights requests, or concerns about how 77sz handles your personal information, please contact our support team. We aim to respond to all privacy-related correspondence within thirty (30) days.

Support Email: [email protected]

Support is available 24 hours a day, 7 days a week, in English. For urgent account security issues, live chat within your 77sz account will provide the fastest response.